Your acne questions, our solution

General

How long will it take to see results with Phyla?

While some customers experience relief quickly, we recommend incorporating Phyla into your long-term skincare routine for the best results. True skin transformation happens at the cellular level, which typically becomes visible after 1-3 months of consistent use. Skin cells have a natural turnover cycle of about 28 days, and two months allow for multiple cycles, giving Phyla’s active ingredients time to penetrate deeply and work effectively. Acne is a persistent condition, and seeing real change takes patience. For optimal results, use the Acne Phage System twice daily to support a balanced microbiome and reduce the risk of future breakouts.

I have severe acne. What can I expect within the first few weeks of using Phyla?

If you have chronic or severe acne, your microbiome may take a bit longer to rebalance. In these cases, we advise using the full Acne Phage System consistently, twice daily, for at least two months. It’s possible that your acne may temporarily worsen as your skin adjusts, but rest assured Phyla won’t cause the dryness, redness, or irritation often seen with traditional acne treatments.

Can I use other skincare products with Phyla?

We understand that skincare is a personal journey, and it’s natural to want to stick with products that work for you. To get the best results with Phyla, however, we suggest using the Acne Phage System exclusively. This reduces ingredient overload on your skin and allows our phages to work more effectively, helping to rebalance your microbiome and keep breakouts in check.

Are Phyla's products vegan and cruelty-free?

Absolutely! All Phyla products are certified vegan and cruelty-free by the Leaping Bunny Program and PETA’s Beauty Without Bunnies Program. Our lab facilities are also completely free of animal-derived components.

Is Phyla gluten-free and nut-free?

Yes, all of our products are 100% gluten-free and nut-free.

Does Phyla contain alcohol, sulfates, parabens, or phthalates?

No, Phyla products are formulated without alcohol, sulfates, parabens, or phthalates.

Shipping & Returns

Please note our Shipping & Returns only apply to customers who purchased through Phyla.com. Any Phyla users who did NOT purchase their Phyla products directly through our website, please contact the retailer you purchased through.

Where does Phyla ship?

Phyla ships to all 50 states in the U.S. and internationally. Please note that delivery times to Hawaii, Alaska, and Canada may be longer. In addition, please check if your country is included in our ship to country list located below.

When will I receive my order?

Orders are processed within 3 business days (excluding weekends and holidays). Shipping times vary by location and carrier. Please note, the following shipment times are after the processing window:

  • Free Shipping: 3-7 days
  • Express Shipping: 1-3 days
  • International Shipping with Passport: 1-3 weeks

What if my products arrived frozen or hot?

Frozen products are safe to use; simply thaw them in the refrigerator overnight. If products arrive hot, they are still stable but should be stored as recommended.

What is your return policy for first-time purchases?

We offer a 50% refund within 60-90 days if you are unsatisfied with your first order. Please contact us at info@phylabiotics.com for more details.

Phyla’s ship to countries

  • USA
  • Canada
  • Europe
  • United Kingdom
  • Australia

What orders are eligible for the 'Subscribe & Save' free shipping?

Free shipping is only available for domestic orders within the United States. While we strive to make shipping affordable for all customers, international orders are subject to shipping fees based on the destination. These fees will be calculated and displayed during the checkout process. We appreciate your understanding and thank you for choosing Phyla!

Subscriptions and Promotions

Can I adjust my renewal date or subscription products?

If you log into your Phyla account, scroll down to the box containing “Next Order”. From here you can place your next order, skip an order, reschedule, or delay.

What if I don’t use up all my products in 60 days?

You can contact us to adjust your subscription frequency to match your usage. This can also be adjusted in your Phyla portal in the section labeled “Subscription Plan”

What is Onward VIP Protection+?

Onward provides carbon-neutral shipping protection and a 90-day satisfaction guarantee for first-time purchases. It covers lost, stolen, or damaged packages and offers refunds or reorder options.

Promotions

We regularly offer discounts and promotions. Be sure to sign up for our newsletter to stay updated!

For further inquiries, please contact us at info@phitherapeutics.com.

Sephora

Which Sephora stores can I find Phyla in?

Alabama

  • BIRMINGHAM, AL - 205 Summit Boulevard, Suite 300

Arizona

  • ARROWHEAD, AZ - 7700 W Arrowhead Towne Center, Ste.1199
  • SAN TAN VILLAGE, AZ - 2206 E Williams Field Rd, Suite #114
  • SCOTTSDALE, AZ - 7014 E. Camelback Road Suite #1009
  • WESTGATE GLENDALE, AZ - 6800 N. 95th Avenue, Suite 320

California

  • BREA, CA - 1065 Brea Mall, Space #1023
  • CENTURY CITY, CA - 10250 Santa Monica Blvd, Unit 1710
  • FASHION VALLEY, CA - 7007 Friars Road, Space 314
  • SOUTH COAST PLAZA, CA - 3333 Bristol Street, Suite 1808
  • THE GROVE, CA - 189 The Grove Drive, Suite J1A
  • VALLEY FAIR, CA - 2855 Stevens Creek Blvd. Suite 1067

Colorado

  • PARK MEADOWS, CO - 8505 Park Meadows Center Dr, Space #2069

Florida

  • BOCA RATON, FL - 6000 W. Glades, Suite 1024B
  • HAMLIN, FL - 16027 New Independence Pkwy Suite 130
  • MANDARIN LANDING, FL - 10601 San Jose Boulevard, Suite 401
  • PABLO PLAZA, FL - 2152 3rd Street S.
  • PEMBROKE GARDENS, FL - 516 SW 145th Terrace
  • WEST PALM BEACH, FL - 1781 Palm Beach Lakes Blvd., Suite W218

Georgia

  • AUGUSTA, GA - 3450 Wrightsboro Road Suite #2520

Iowa

  • JORDAN CREEK, IA - 101 Jordan Creek Parkway, Suite 11240

Indiana

  • EVANSVILLE, IN - 800 N. Green River Rd Space #136
  • GLENDALE TOWN CENTER, IN - 6159 North Keystone Avenue Suite #200

Illinois

  • ORLAND, IL - 730 Square Drive, Space #G08B-1
  • WOODFIELD MALL, IL - #5 Woodfield Shopping Center Store E329

Kansas

  • OAK PARK, KS - 11731 West 95th St, Sp# 139

Kentucky

  • FAYETTE MALL, KY - 3401 Nicholasville Road, Suite #C326
  • OXMOOR, KY - 7900 Shelbyville Road, #D5

Louisiana

  • ACADIAN VILLAGE, LA - 3535 Perkins RD
  • LAKESIDE, LA - 3301 Veterans Memorial Blvd Suite #74
  • MALL OF LOUISIANA, LA - 6401 Bluebonnet Blvd., Suite #620

Maryland

  • ANNAPOLIS TOWN CENTER, MD - 200 Harker Place, Suite 105
  • NATIONAL HARBOR, MD - 6800 Oxon Hill Rd. Suite 360
  • VILLAGE AT WAUGH CHAPEL, MD - 1308 Main Chapel Way
  • WOODMORE TOWNE CENTRE, MD - 2800 Campus Way North Suite #400

Massachusetts

  • PRUDENTIAL CENTER, MA - 800 Bolyston Street, Space 157

Michigan

  • SOMERSET, MI - 2800 W. Big Beaver Road #S 218
  • TWELVE OAKS, MI - 27846 Novi Road Space #E117

Missouri

  • BATTLEFIELD, MO - 2825 South Glenstone Ave, Space #G07B

North Carolina

  • BLAKENEY, NC - 9812 Rea Road, Suite F
  • CRABTREE MALL, NC - 4325 Glenwood Avenue, Suite 2088
  • RIVERGATE, NC - 14151 Steele Creek Rd., Suite 100

New Hampshire

  • MARKET AND MAIN, NH - 6 Main Street Suite #1
  • ROCKINGHAM, NH - 99 Rockingham Park Blvd, Space E211C

New Jersey

  • AMERICAN DREAM, NJ - 1 American Dream Way Space #C246
  • CHERRY HILL, NJ - 2000 Route 38, Sp 1100 & 1105
  • SHORT HILLS, NJ - 1200 Morris Turnpike, #C103
  • WILLOWBROOK, NJ - 1760 Willowbrook Mall

New Mexico

  • ALBUQUERQUE, NM - 6600 Menaul NE Space M1

Nevada

  • CENTENNIAL CENTER, NV - 7921 W. Tropical Parkway, Space #110

New York

  • 34TH ST, NY - 112 West 34th Street
  • BAY RIDGE, NY - 429 86th Street Space C
  • DEER PARK TANGER, NY - Suite 637 The Arches Circle
  • HARLEM, NY - 121 W 125th Street
  • ROOSEVELT FIELD, NY - 630 Old Country Road #1155
  • SMITH HAVEN, NY - 510 Smith Haven Mall
  • SOHO, NY - 557 Broadway
  • STATEN ISLAND, NY - 2655 Richmond Avenue, Space 2590
  • TIMES SQUARE, NY - 1535 Broadway
  • UNION SQUARE, NY - 40 East 14th Street
  • WALDEN GALLERIA, NY - Walden Galleria Drive, Space G104
  • WESTCHESTER, NY - 125 Westchester Avenue, Suite 1001

Ohio

  • BELDEN VILLAGE, OH - 4199 Belden Village Mall, Suite R1
  • MACEDONIA GATEWAY, OH - 500-06 East Aurora Rd.
  • POLARIS, OH - 1500 Polaris Parkway
  • STONERIDGE PLAZA, OH - 1315 Stoneridge Dr

Oklahoma

  • CLASSEN CURVE, OK - 5846 N. Classen Blvd., Q11
  • WOODLAND HILLS, OK - 7021 S. Memorial Drive, Suite# 215

Oregon

  • WASHINGTON SQUARE, OR - 9329 SW Washington Sq Rd, #T07

Pennsylvania

  • KING OF PRUSSIA, PA - 160 North Gulph Road, Space #2198A
  • LEHIGH VALLEY MALL, PA - 835 Lehigh Lifestyle Center, Space #1240
  • SOUTH HILLS VILLAGE, PA - 301 South Hills Village, Space 1405A
  • WILLOW GROVE, PA - 2500 Moreland Rd., Suite 1103

Puerto Rico

  • PLAZA LAS AMERICAS, PR - 525 Avenue F.D Roosevelt Space #32

South Carolina

  • GREENVILLE, SC - 700 Haywood Rd.
  • NORTH CHARLESTON, SC - 4840 Tanger Outlet Blvd, Suite 930

Tennessee

  • KNOXVILLE, TN - 7600 Kingston Pike, Space 1094

Texas

  • BAYBROOK, TX - 1168 Baybrook Mall
  • CENTURY SQUARE, TX - 1133 University Drive, Suite 300
  • HILLSIDE VILLAGE, TX - 6465 E Mockingbird Ln
  • HOUSTON GALLERIA, TX - 5015 Westheimer, Suite 2380
  • LA PLAZA, TX - 2200 S. 10th Street, Space AO1B
  • MEMORIAL CITY, TX - 303 Memorial City Way, Suite #700
  • NORTH CREEK PLAZA, TX - 7603 San Dario Ave. SPACE #A0L
  • NORTH PARK, TX - 8687 N Cntral Expwy, Suite 2260
  • RIVER OAKS, TX - 1987 W Gray St
  • SUNLAND TOWNE CENTRE, TX - 655 Sunland Park Dr. Suite J-3

Virginia

  • SHORT PUMP, VA - 11800 West Broad Street, Suite 1416

Product

Do any of the products need to be refrigerated?

Our products do not require refrigeration. We have developed our phages to be shelf stable.

What types of acne does Phyla treat?

Phyla can treat all types of acne including cystic, hormonal, pastules, whiteheads, blackheads, and more. We use bacteriophages to eliminate the acne-causing bacteria on your skin.

Can I use Phyla with other products or does Phyla replace them?

Phyla is designed to be used on its own and is a well-rounded routine without any additions. It is safe to use alongside other products besides Benzoyl Peroxide. If you have any specific questions on a product you would like to use with Phyla, please reach out to our teaminfo@phitherapeutics.com

Can Trentonin/retinol be used with Phyla?

If you are wanting to use Phyla with a retinol or tretinonin, you can do so without worry. The actives in each product work without interfering with one another.

If I use other products with Phyla, where should they go in my routine?

If you are using other products alongside Phyla, we recommend cleansing your face, using your Acne Phage Serum, waiting at least 3 minute for it to absorb, applying your other products, and sealing it in with your moisturizer.

Why aren’t phages in the active ingredients list?

Phages are microorganisms that specifically target and attack the root cause of acne — the Cutibacterium bacteria (C. acnes bacteria) — and there are billions in the serum. Phages are microorganisms and therefore aren’t categorized as active ingredients. We include a very small amount of salicylic acid, 0.5%, in the serum to work in tandem with the phages. This salicylic acid is a compound that is categorized as an active ingredient, so we list it accordingly.

Is this good for oily skin?

Phyla is suitable for all skin types including oily, dry, sensitive, etc.

Is this product safe to use for teens?

Phyla is safe for all ages.

How long do the products last if I am using twice daily?

If using the products twice daily, they should last over/around 2 months. The serum is formulated to have over 120 pumps, so you should use one pump in the morning and one at night. For the cleanser and moisturizer, we recommend using a dime sized amount to cover to face fully. If you need to use more/less for your specific needs, you are ok to do so.

Can I use Phyla under makeup?

Phyla is suitable to use before applying your makeup.