SHIPPING & RETURNS

USPS First Class Mail

Delivery takes about 3-5 days once processed. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

USPS Priority Mail

Delivery takes about 1-3 days once processed. Please allow extra transit time for orders shipping to Alaska, Hawaii, and Military APO/FPO. 

International Mail

Most orders shipped via International Mail are processed and shipped within 3 business days. Delivery takes about 1-3 weeks. Your Phortify Serum will still be stable upon arrival, we do recommend placing it in the refrigerator once you receive it.

Return Policy

To achieve optimal results, we kindly request you use the Phyla system twice daily for at least 60 days. Clear skin may appear in the first few weeks, but some may experience an increase in breakouts during the first 60 days. This means the serum is working to reduce bad bacteria and balance your skin microbiome. For long-term improvement, use Phyla for the full two months.

If you don't see improvement after 60 days, the window to contact us for a refund is 60-90 days from your first order delivery. We will share the Refund Request Form and issue a 50% refund for your first order when eligible. Please note, we only accept one return per product purchased. If you have placed a second order with us, you are no longer eligible for the 50% money-back guarantee. If you have any questions, please reach out to us.

Damages and issues

If you receive items that are damaged or shipped incorrectly, we will gladly replace or exchange them at no cost to you. However, please note that claims must be made within 7 business days of receiving the products. If you wish to return an unopened item to sender for a refund, it must be returned within 7 days of receipt.

Exceptions / non-returnable items

We cannot accept returns on gift cards. Additionally, returns for unopened orders that have been in your possession for over 7 days cannot be accepted as our bacteriophage product has a shelf life of 60 days.

Refunds
If you feel like your acne is not improving after 60 days, please contact us at info@phylabiotics.com and we'll email you the Return Request Form. The window for your refund is 60-90 days after delivery of your first order. Upon determining that you are entitled to a refund, we'll promptly issue a 50% refund minus any shipping fees.